Privacy Policy

Privacy Policy

Last updated: 12/06/2025

This Privacy Policy explains how GalaxyWave (“we”, “us”, “our”) collects and uses information when you visit our website or buy our products.

By using our website or placing an order, you agree to this Privacy Policy.

1. Information We Collect

We collect information in three main ways:

Information you give us directly
When you place an order or contact us, we may collect:

  • Name and surname

  • Email address

  • Shipping and billing address

  • Phone number (if you provide it)

  • Order details and purchase history

  • Messages you send us (for support, returns, etc.)

  • Photos or videos you send if there is a product issue

Payment information
Payments are processed by our payment providers. We do not store your full card details. We may receive information such as:

  • Payment method used

  • Payment status (paid, failed, refunded)

  • Transaction amount and date

Information collected automatically
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device type

  • Pages visited and time spent on the site

  • General location based on IP (country/region)

This is mainly used for basic analytics and to keep the website running properly.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Take payment and prevent fraud

  • Send order confirmations and updates

  • Provide customer support and handle returns/refunds

  • Improve our website and user experience

  • Send marketing emails if you have agreed to receive them (you can unsubscribe at any time)

We do not sell your personal data.

3. Cookies

Our website may use cookies and similar technologies to:

  • Keep items in your cart

  • Remember preferences

  • Help us understand how people use the site (analytics)

You can usually control cookies through your browser settings. If you disable certain cookies, some parts of the website may not work correctly (for example, the cart or checkout).

4. How We Share Your Information

We may share your information with trusted third parties who help us run our business, such as:

  • Payment processors (to handle payments and refunds)

  • E-commerce/website platform providers

  • Shipping and delivery companies

  • Customer support and email tools

  • Analytics or marketing tools (if we use them)

These providers only receive the information they need to perform their services and are not allowed to use it for other purposes.

We may also share information if required by law or to protect our rights, property, or safety.

5. Data Retention and Security

We keep your information only as long as needed to:

  • Complete your orders and provide customer support

  • Comply with legal, accounting, and tax requirements

  • Handle any disputes or claims

We take reasonable steps to protect your data (for example, using secure connections and reputable payment providers), but no system is 100% secure.

6. Your Choices

You can:

  • Unsubscribe from marketing emails at any time by clicking the link in our emails.

  • Contact us if you want to update or correct your contact details.

Depending on your country, you may have additional rights over your personal data. If you have any questions, reach out to us.

7. Children

Our website and products are not intended for children under 13.
We do not knowingly collect personal information from children. If you think a child has provided us with personal data, please contact us and we will remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
If we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page occasionally.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: helpgalaxywave@outlook.com

We’ll do our best to respond within a reasonable time.